Return Policy
Returns, Exchanges, and Refunds
1) Do you accept returns?
Returns are accepted as long as they do not exceed 7 days of delivery of the item and are full priced items.
**Promotional/sale items are not eligible for returns. ALL SALES ARE FINAL. Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange due to the rare deep discounts on the product.
All items returned should be unworn and in all original packaging. Please be aware of any strong odors that items are exposed to including perfumes, smoke, animals (including hair), etc. Items will be rejected by our returns team if any odor is detected. We cannot resell these items for other babies and children.
International orders may not be returned or exchanged due to the additional freight and duty costs associated with those orders.
Please double check your address before placing your order. We are not liable for the inaccuracy of address as provided by the buyer.
All returns:
- $6.95 flat rate return shipping
- 10% restocking fee
2) Do you accept exchanges?
We can now accept exchanges as long as they follow the above policy - please email orders@lunaandluca.com and include the items you would like to exchange and what items you would like instead. If there is a price difference, you will be sent an invoice or issued a refund. Exchanges are not charged a restocking fee or return label fee, but may incur additional shipping charges.
*Gift Exchanges: Any gifted items that are eligible for returns may be exchanged for store credit in the form of an e-giftcard and require the original purchaser's name and order number. Please email orders@lunaandluca.com to start your gift return.
3) I have changed my mind about my item, what do I do?
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our full returns policy.
4) How long do refunds take?
Returns and refunds may take up to 14 business days to process, depending on the system you used to pay with. Please contact us if it has been more than 14 days business days.
5) Do you offer price adjustments?
We do not offer price adjustments before or after a sale period on any orders, no exceptions. Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known the week prior to the event. The best way to make sure that you always know about an event is to opt in for text / email notifications on the site or to download the official app.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
6) What if my item(s) are stolen, missing, or damaged once delivered?
Luna + Luca are not responsible for stolen or missing items. Please be sure to ship to a secure address. Please contact your carrier for further help.
We encourage you to use Route Shipping Insurance at checkout to insure your package. If Route insurance is declined, Luna + Luca is not responsible for lost, stolen, or damaged shipments once they leave our warehouse.
We do not work or call the carriers to make claims and claims will solely be handled through Route Shipping Insurance. If you opt out at checkout, you assume all responsibility.
7) Do you refund gift cards?
Gift card purchases are non-refundable.