Privacy policy
Privacy Policy
Last updated: 11/25/25
SECTION 1 — WHAT INFORMATION DO WE COLLECT?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, phone number, email address, payment information, and order details.
When you browse our store, Shopify automatically receives your computer’s internet protocol (IP) address, device information, and browsing behavior to help us understand your browser, operating system, and how you interact with our website.
Email & SMS Marketing (if applicable):
With your permission, we may send you emails or text messages about new products, promotions, and other updates.
Automatically Collected Information:
We, Shopify, and authorized third parties may also collect information through cookies and similar technologies. This includes IP address, device type, pages viewed, time spent on pages, interactions with our storefront, and referring URLs.
SECTION 2 — CONSENT
How do you get my consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, or arrange delivery or returns, we imply your consent to collect and use your information for that purpose only.
If we request your information for a secondary purpose (such as marketing), we will ask you directly for your express consent or give you the opportunity to decline.
How do I withdraw my consent?
You may withdraw your consent at any time by contacting us at:
orders@lunaandluca.com
You may also adjust cookie or tracking consent using the cookie banner on our site (where applicable).
SECTION 3 — DISCLOSURE
We may disclose your information:
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if required by law,
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if you violate our Terms of Service,
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to third-party partners who help us run our business (such as payment processors, marketing tools, fraud prevention tools),
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or in connection with a business transition (merger, acquisition, asset transfer).
SECTION 4 — SHOPIFY & NETWORK INTELLIGENCE
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage and databases on secure servers.
Shopify Network Intelligence (Enhanced Services)
When Shopify Network Intelligence is enabled, Shopify may securely use customer data — combined with data from other Shopify merchants — to power advanced features such as:
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fraud prevention,
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performance optimization,
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personalized advertising or recommendations,
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improved tools for merchants.
These features rely on customer interactions with our store, other Shopify merchants, and Shopify’s own systems.
How Shopify Processes Data
Shopify processes customer data:
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to provide our storefront, payments, and checkout
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to maintain security and prevent fraud
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to support merchant tools (including enhanced services powered by Network Intelligence)
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in multiple countries where Shopify and its service providers operate
You can read Shopify’s Consumer Privacy Policy here:
https://www.shopify.com/legal/consumer-privacy
SECTION 5 — THIRD-PARTY SERVICES
Third-party providers used by us only collect, use, and disclose your information as necessary to perform the services they provide.
Some third-party providers (payment processors, integrations, marketing tools, apps) may be located in or use facilities located in a different jurisdiction than you or us. If you complete a transaction involving a third-party service provider, your information may become subject to that jurisdiction’s laws.
Once you leave our store’s website or are redirected to a third-party website, you are no longer governed by this policy.
SECTION 6 — INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries outside your own, including the United States or Canada. When Shopify Network Intelligence is enabled, certain processing may also involve combining data from interactions across different merchants and geographic regions.
If you reside in the UK, EEA, or Switzerland, we obtain consent for advertising-related cookies and provide the ability to withdraw that consent at any time via our cookie banner.
You can learn about your rights and how Shopify processes data internationally here:
https://privacy.shopify.com
SECTION 7 — SECURITY
Shopify follows industry best practices to protect your personal information.
If you provide credit card information, it is encrypted via SSL and stored with AES-256 encryption.
Although no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.
SECTION 8 — COOKIES & TRACKING TECHNOLOGIES
We use cookies to improve your browsing experience, provide personalized content, analyze website traffic, and support Shopify services such as checkout and analytics.
You may control or opt out of non-essential cookies through our cookie banner (where required).
Cookies may include:
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_session_id
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_shopify_visit
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_shopify_uniq
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cart
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_secure_session_id
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storefront_digest
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and additional cookies associated with Shopify Network Intelligence and marketing tools
Currency Conversion
To provide localized pricing, we store your currency preference in a temporary session cookie.
SECTION 9 — AGE OF CONSENT
By using this site, you confirm you are at least the age of majority in your state or province of residence, or that you have given permission for your minor dependents to use this site.
SECTION 10 — CUSTOMER RIGHTS (US, EEA, UK, CA)
Depending on your location, you may have rights to:
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access your personal data
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correct or update data
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request deletion
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opt-out of targeted advertising or data “sharing”
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withdraw cookie or marketing consent
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object to processing
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request a copy of your data
Contact us anytime at: orders@lunaandluca.com
Data Sharing Opt-Out (US State Privacy Laws)
If you live in certain U.S. states, you may opt out of:
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“sharing” of personal data
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use of personal data for targeted advertising
You may use our Data Sharing Opt-Out page here :
https://lunaandluca.com/pages/data-sharing-opt-out
SECTION 11 — SHOPIFY PRIVACY TOOLS
Shopify provides additional privacy tools for customers:
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Shopify’s Privacy Portal (access rights & deletion requests):
https://privacy.shopify.com -
Cookie consent banner
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Data sharing opt-out page (for US customers)
Shopify honors customer privacy choices made through these tools.
SECTION 12 — CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this policy at any time. Updates take effect immediately upon posting. If material changes are made, we will note that the policy has been updated.
In the event of a business acquisition or merger, your information may be transferred to the new owners so we may continue to serve you.
SECTION 13 — CONTACT INFORMATION
For access, corrections, deletion requests, complaints, or more information, contact us at: